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JW Software: Placing Claims Data at the Fingertips

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Nicholas Toal, VP of Business Development, JW Software Nicholas Toal, VP of Business Development You recently filed a property and casualty claim following the damages to your car. Within two days of the receipt of the claim, the insurer sends a surveyor for inspection. The surveyor gathers necessary information, and before leaving, assures that they will respond in writing to any significant queries about the processing of the claim within the next five working days. More than a week passes by. You are yet to hear from the insurer. What do you do? You call up their customer support. Incidentally, you find out there has been an error in the filing, and they have to reinitiate the inspection process.

As isolated as the case may seem, such instances are increasingly becoming the defining facets of insurance companies using legacy and manual claims processing and management systems. The long turnaround time due to paper-based processing, the loss of information and errors in communication between multiple parties, and the lack of meaningful data due to siloed operations is making claims management a fragmented and inefficient endeavor.

Undoubtedly, claims processing remains the biggest driving factor behind customer loyalty and satisfaction. And, when you are stuck in an endless loop of claims processing with an insurer, all you want is to switch to a more efficient insurance company. At this juncture, a firm that is helping insurance companies break free from the shackles of legacy systems is JW Software. With a proprietary cloud-based solution and insurtech experience spanning nearly three decades, this Missouri-based company has been helping organizations simplify and accelerate their claims processing since 1989.

Claims Caught between a Rock and a Hard Place, No More!

JW Software’s focus is to put all claims-related data at the users’ fingertips, supporting insurance organizations to manage claims faster. And, the company is making this possible with its claims management software, FileHandler Enterprise.

FileHandler Enterprise allows companies to access claim data quickly, keep people on task, and automate the workf low that helps close the claims sooner. The software enables businesses to completely administer claims, time and expense billing, and payment data by providing real-time access to data and interfaces. Designed on the Microsoft platform, FileHandler Enterprise offers a user-friendly system, a familiar layout, and simple operation that enables businesses to perform tasks quickly. The software allows enterprises to effectively manage their tasks with a notification system, audit functionality, report scheduling, and business intelligence tools. This means that companies do not have to wait for reports or data rendering. FileHandler Enterprise converts the data into rich visuals defined by organizations and offers customizable screens, layouts, and reports to meet the business needs.


JW Software’s focus is to put all claims-related data at the users’ fingertips, supporting insurance organizations to manage claims faster

Apart from this robust claim administration solution, the company also provides PolicyHandler, a web-based workers’ compensation policy issuance and management system that supports all phases of the policy lifecycle. The software offers policy administrators with data-driven rating modules, automated renewal processes, quoting, billing, and optional workf low tools.

Understanding the unique requirements of its clients, JW Software makes the necessary changes to its products and ensures that it meets their specific needs. “We provide our clients with several tools to make changes on their own with our screen builders, report builders, or customized dashboards within the application. Not only do we empower our clients through training and support of those tools, but we also can use the same tools to create customizations for them,” says Nicholas Toal, VP of Business Development at JW Software. Although both FileHandler Enterprise and PolicyHandler are primarily available as off-the-shelf products, they are highly scalable and can be modified to suit a client’s unique needs.

Customer-Centricity Holds the Key to Success

Catering to a variety of clients, from small to large enterprises, the company has gathered many satisfied and loyal customers. In one instance, the client was able to roll up their charges and save a significant amount of money by replacing four different solutions—a check payment system, image repository system, claim system, and a billing system—with JW Software’s single offering.

The client also commended JW Software’s proactive efforts to constantly update its offerings and stay on a par with the changing market trends, thereby driving better results—which was not possible with the client’s legacy in-house systems. Moreover, JW Software’s hosting and support services assist enterprises in managing and transferring data and training staff on features and security upgrades, constantly keeping the clients on the leading edge.

This is but one of the many instances where JW Software’s clients have been more than appeased by the company’s all-round services. In JW Software’s continuing pursuit to solve its clients’ setbacks, an attribute that truly distinguishes the company is its customer-centric business philosophy.

“We understand our relationship with our clients is symbiotic, in the fact that they are the specialists on the front lines, so we treat our clients as business partners instead of customers,” expresses Toal. The company rather always tries to go the extra mile to help its clients. “We are consistently trying to figure out how we can best tackle an issue, and come up with the most workable solution for our clients,” asserts Toal.

To achieve this goal, the company also proactively listens to feedback and incorporates as many changes as possible into its products. JW Software understands that no two clients are the same, and therefore, updates its products throughout the year based on the clients’ feedback and market trends to meet the ever-changing needs. The company’s annual user group enables clients to raise new feature requests and vote on future release features, thus encouraging an organic evolution of its products. This collaborative approach also ensures that the company’s implementations stay relevant over time, and amendments can be quickly done when a customer’s operating requirements evolve. “Our strategy is to stay with the evolution of the marketplace,” underscores Toal.

The ‘Symbiotic and Fulfilling’ Relationships Begin at Home

Notably, JW Software’s dedication to establishing and maintaining long-running relationships—with clients and employees alike—stems from the company’s ‘family-first’ mentality. The company acts like an employee’s extended family. A prime example of this can be how the company’s owner, Jim Wieland, tackled their business when the pandemic hit. Even before lockdowns and self-quarantining came into force, he sent out a heartfelt mail acknowledging to his co-workers that health and family come first and urged the teams to stay home. That’s the kind of company culture at JW Software. “If you are hired at JW Software, you become a part of our family,” says Toal.

Even though JW Software’s employees have been operating remotely ever since the pandemic struck, it hasn’t dampened their intent to organically and strategically grow. Toal says, “We are continuously hiring talented minds and expanding our product portfolio.” To that end, JW Software is adding new features to its claim management software to help organizations manage claims better and ensure a hundred percent client satisfaction, even during the pandemic. Two of JW Software’s key success mantras that have always kept the business afloat during difficult times are: perceiving foreseeable issues early and working toward navigating through those risks. “We always ask ourselves ‘What’s the worst that could happen?’ and charge toward preparing ourselves for that,” concludes Toal.

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Top 10 Claims Processing and Management Solution Companies - 2020
JW Software

Company
JW Software

Headquarters
St. Louis, MO

Management
Nicholas Toal, VP of Business Development

Description
JW Software’s focus is to put all claims-related data at the users’ fingertips, supporting insurance organizations to manage claims faster. And, the company is making this possible with its claims management software, FileHandler Enterprise. FileHandler allows companies to access claim data quickly, keep people on task, and automate the workflow that helps close the claims sooner. Apart from this robust claim administration solution, the company also provides PolicyHandler, a web-based workers’ compensation policy issuance and management system that supports all phases of the policy lifecycle